0 Replies Latest reply on May 27, 2017 12:02 AM by cai142508

    Where do I escalate CSRs?


      I am really getting frustrated with the service I am getting from the CSRs. I'd like to identify the CSRs who mishandled my concerns:

      Noah (female) - without even asking how much volume boost I am requesting for, she defaulted the request to 500GB amounting to Php599. Is this really the process?

      Ken Raymundo - our call took around 57 minutes out of which, 20+ minutes, continuous, if I may add, was I was really just on hold. I was requesting him to create a ticket regarding my concern but he never came back and dropped the line.

      This is how really you train your CSRs? People are already frustrated with the service and when you raise your concerns, these people add more frustrations.