0 Replies Latest reply on May 28, 2017 2:07 AM by chiefmonk

    Bakit po hindi 1299php yung MRF ko (plan 10mbps LTE, 1299php) bills #84-85 kahit tapos na ang pagbabayad ng 200php/month for 6 months?

    chiefmonk

      bill #79:

      plan 1299 10MBPS 50GB + HQ 149 = 1292.85

      unli bb + shp bundle = 88.39

      wireless landline 1200 = 178.57

      #2 installment (6months lease to own)

       

      monthly recurring fee = 1559.81php

      may dagdag na vat pa! = 192.54

      so total  monthly recurring fee = plan availed (1299php) + 200php (6months lease to own) + VAT!

       

      bill #84:

      plan 1299 10MBPS 50GB + HQ 149 = 1292.85

      unli bb + shp bundle = 88.39

      monthly recurring fee = 1381.24php

      adjustments current bill = 99

      vat = 165.75

      total monthly recurring fee = 1447.99

       

      bill #85:

      plan 1299 10MBPS 50GB + HQ 149 = 1292.85

      unli bb + shp bundle = 88.39

      monthly recurring fee = 1381.24php

      adjustments current bill = 99

      vat = 165.75

      total monthly recurring fee = 1447.99

       

      ----

       

      yung dating bill ko before the 'upgrade'

      bill # 77

      monthly recurring fee = 713.89

      vat = 85.61

      total monthly recurring fee = 799 = plan availed = monthly payment

       

      mga tanong:

      1. bakit sa lumang bills, included na ang vat sa monthly fee at hindi sa mga bagong bills?

      2. bakit hindi pa rin naiibigay yung 'wireless landline' na bayad na ang 6 months lease to own (november 2016, december 2016, january 2017, february 2017, march 2017, april 2017) ?

       

      tumawag na ako sa 211 o nagtanong sa globe customer support sa globe customer support (cagayan de oro city: ayala centrio, gaisano mall, limketkai mall) noong november/december 2016, january/february/april 2017 = out of stock daw ang wireless landline.

      tumawag ako sa 211 first week of may 2017, binigyan ng reference number pero walang dumating na 'wireless landline'.

      tumawag ulit ako noon may 10, 2017, wala pa ring dumating.

      tumawag ulit ako noong may 25, 2017, wala pa rin. tawag daw uli ako after 48 hours.

      tumawag ulit ako noong may 27, 2017, hintay na lang daw ulit.

       

      hanggang kailan ba ako maghihintay?

      hanggang ilang beses ba ako tatawag?