2 Replies Latest reply on Jun 13, 2017 8:15 AM by kent101

    sim card issue (hacked)

    kent101

      Please help.. my simcard signal has been disabled and the messages is being redirected to other number.. i think its been hacked by someone.. please help me fix it..

        • Re: sim card issue (hacked)
          Gail .

          Hi kent101,

           

          For signal concerns, try some basic trouble shooting steps first.

          iPhone Users

          1. Restart phone

          2. Soft Reset (press and hold power button, wait for Apple logo to appear then release)

          3. Reset Network Settings (Settings - General - Reset - Reset Network Settings)

          4. SIM/Phone swapping

           

          Android Users

          1. Restart phone

          2. Remove SIM and battery(if applicable)

          3. Manual Select Network

          4. SIM/Phone swapping

           

          For "the messages is being redirected to other number.. i think its been hacked by someone.. please help me fix it.." maybe your SMS divert is turned on, to turn it off, dial ##002#.

           

          If you need anything else, you may always Contact Us

           

          Have a wonderful day!