1 Reply Latest reply on Jul 10, 2017 9:15 AM by rendonsj01

    INCOMPETENT CUSTOMER REPRESENTATIVE - RAPLH ESPINOLA

    rendonsj01

      GLOBE SERVICE IS GOOD BUT THE COMPANY'S REPUTATION IS BEING RUINED BY INCOMPETENT CUSTOMER REPRESENTATIVES! I AM ON THE PHONE FOR OVER AN HOUR NOW, NO TROUBLESHOOTING HAS BEEN DONE SO FAR, AND KEPT ON MUTE FOR MORE THAN 30 MINUTES! I ASKED FOR A SUPERVISOR BUT IT'S EITHER THE SUPERVISOR DO NOT WANT TO TAKE IN CALLS OR THE AGENT IS DENYING THE CUSTOMER THEIR RIGHT TO SPEAK TO A SUPERVISOR! MORE THAN AN HOUR NOW AND STILL COUNTING, AND STILL ON MUTE!!!