I have called the Hotline to address my concern and I was referred to Waltermart Plaridel Globe Center.
Hotline has ill advised me. Customer specialists in Waltermart were not helpful at all.
I wish it were easy for me to go to Globe's main office in BGC, Taguig City. (I live in Baliwag, Bulacan.)
I wrote an email to Globe (using the email address [email protected]) but I am not sure
if the email address works or if the email landed to the right person. At any rate, I want
to communicate my concern via this forum. Here is a copy of my email:
To whom it may concern,
I have been a LOYAL subscriber for MORE THAN 10 YEARS
because I WAS satisfied with GLOBE.
(Aside from my Globe Postpaid, I also use Globe Tattoo.)
At this point, however,
I would like to express my sentiments regarding how I was "treated
Last May 2017, I called the hotline to ask about what loyalty reward
Globe has to offer me if I want to renew my contract
which expired last July 27, 2016. The advice was for me to
upgrade to Plan 599 and I will be provided a Samsung J2 Prime.
(My previous plan was G-Text 500.) So, I got the offer.
Since I was so busy with my summer classes out of town,
I did not get the chance to have my number activated.
(I continued using my old phone with the Globe SIM.)
After a month, I received two bills which amounted to PhP 3,000+!!
When I called the hotline, I was told that I was charged with admin fee
Now, I discovered later that NEW APPLICANTS are actually offered
the same Samsung J2 Prime for Plan 599. And I thought, I was treated
just like a new applicant AND I had to pay EXTRA FEES for that matter!
And I thought it would have been better if I applied for a new line
instead of availing of a 'REWARD'!
I FEEL SO CHEATED..
So, I called the hotline and I was advised to go to Globe in
Waltermart, Plaridel so I can get whatever Globe has to offer me
for my loyalty to Globe.
Unfortunately, the staff there was not able to help me.
I was told that the contract is there, I have my Samsung unit
with me, and I can only wait until 2 years would have elapsed!
(And by the way, the Samsung unit is so storage-inefficient!!!)
I wish that Globe centers were more helpful to customers..
In this regard, I wish to ask your kind office
to render action and bestow upon me a FAIR treatment.
I do not have any specific request for a better gadget whatever.
Rather, I wish to know what Globe has to offer me,
being a very loyal subscriber.
I believe that Globe intends to live up to its CORE VALUES:
"We put customers first. We value people.. In everything we do,
WE TREAT PEOPLE RIGHT TO CREATE A GLOBE OF GOOD."
Thus, I am hoping that my sentiments will be
given due attention.
MIDA RAMOS GUILLERMO
Teacher, Ateneo de Manila University
Account No. 406 80977
Subscriber Name: Ma Victoria Ramos Guillermo-Paz