Hi, we just had our globe broadband installed at home on Friday. I subscribed to Plan 1599, but up until now, I am not getting a stable connection, well there's no connection literally, I already contacted Customer Care few times, and then a representative told me that its about the IP address, so I logged in to 192.168.254.254, it popped up the UN: admin with corresponding pw, as per representative, the pw for PPPoE is wrong, I told her there's already info for the UN which is dec1 something @globe.com.ph then there's already a pw on it, she asked me how many character it was on the pw, I old her that it was 6, then she said supposedly it should be 9, then she gave me our account no. to use as a pw, it's not updating, it's still the default pw showing on it, she told me that she set up an appointment to have a technician visit our house and see what's going on, on the 18th, thus I need to wait for more than a week. Can someone please help me. Thanks.
Passwords in both WAN Connection (Router side) and Globe side must be the same, otherwise you will encounter intermittent connection issues. It happened in my case after a power block out was experienced on my newly-replaced router, probably, ground technicians forgot to update Globe after the replacement.