0 Replies Latest reply on Aug 8, 2017 12:35 AM by noliaux

    insane prepaid credits auto deduction: how do we avoid globe from doing it to us without permission from the consumer


      Hi i'm a prepaid holder, why globe is constantly deducting credits to my sim? recently i observed to make sure before i post here... i bought 60php credit from near store... then after i received it.. i didnt use and totally remove my simcard from its device...then after 3days i opened it to see if globe is grabbing credit without my consumer's knowledge and permission... and yes from 60php my load decreased down to 38php only... why is it happening despite i sent all necessary act to stop globe from robbing my load balance? can anyone from admin here help me... i am requesting to get me out of any auto deduction from this network... all expenses within my sim credit balance should be done by me only manually.