1 Reply Latest reply on Oct 6, 2017 8:14 PM by ChitoReyes

    Online payment portal is still down!


      Hello Globe,


      We have been using your online payment portal for almost a year and loved it, but for at least the last 3-4 months your online payment portal has not been working. We always get the error message "Sorry, we cannot process your transaction at this time. Please try again later." Then within a few minutes we receive a confirmation email from Globe that our payment had not been processed.


      This is a huge inconvenience for us as we have to make a separate trip into town just to pay our bill. I wanted to bring this issue to your attention ASAP, because as an internet company, it doesn't look professional, when you have a website that is not functioning. Other then this the service has been great, and we really hope you can get the online payment system back up and running ASAP.


      Here is a screenshot of the error:

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