1 Reply Latest reply on Sep 13, 2017 12:51 PM by janperzone

    How many SMS you can send that is considered too much in an unlimited promo?

    halkyimwp

      I registered a promo yesterday and send group message to my contacts and in less than 1 hour my unlimited was suspended.

       

      Do you have any rough estimated how we can avoid this like limiting outgoing sms per hour or per minute..

       

      How many SMS is too much?

        • Re: How many SMS you can send that is considered too much in an unlimited promo?
          janperzone

          The Fair Use Policy for unli call and unli text offers is aligned with the industry practice of telecommunications providers all over the world. It is intended to ensure that all Globe customers get to equally share an enjoyable experience using Globe services.

          The Fair Use Policy may be used to protect our customers against entities or persons utilizing Globe services in a manner that is fraudulent, runs counter to the intent of the promo, or exceeds normal standards of use.

          When you subscribe to or use Globe's products and services, you agree to be bound by their Fair Use Policy

           

          http://www.globe.com.ph/help/prepaid/fup

           

          Why do you call your service "unlimited" when it's not really unlimited?

          • Please note that the unlimited offer was intended for personal use only. NTC rules that promos are subjected to the Fair Use Policy.
          • We reserve the right to terminate/suspend promo subscription/s that violates this policy. This policy prevents network abuse, allowing us to fully optimize network capacity and maintain the quality of our services for you, our valued customer

           

          What is your threshold? How do you define normal usage?

          • The threshold varies depending on the overall usage, and could change without prior notice.  Our system continually monitors usage, and as soon as it detects that your usage is significantly higher than the normal terms of use, it will automatically trigger promo deactivation."

           

          Is the National Telecommunications Commission aware of this policy?

          • Yes. NTC rules that promos are subjected to the Fair Use Policy. We reserve the right to terminate/suspend promo subscription/s that violates this policy. This policy prevents network abuse, allowing us to fully optimize network capacity and maintain the quality of our services for you.