0 Replies Latest reply on Sep 16, 2017 8:24 PM by exligh24

    DSL Disconnects During Heavy Rain & Random Disconnections

    exligh24

      Good day

       

      Is it normal for a DSL to disconnect during heavy rains?  this started when I upgrade my plan from 5mbps to 10mbps, I've also experience random disconnections during the day also, like the LED light turns red sometimes it turns off completely.

       

      I've called this issue with customer service multiple times but their technicians couldn't resolved the problem. This has been on going for months now.