a year ago i was offered by globe SR to upgrade my 1200 plan to plan 1299....as a loyalty reward i am given
10mbs with 100gb cap.. once data cap is consumed i am still guaranteed 30% ...that is 2-3 mb... i did upgrade and accept the
the offer..which quite true to their word twas running fine...except . last 4 months ago.... my data cap was exhausted and automatically
my speed drop to 256 even less.. i called globe about it and upon insisting my contract that i will guaranteed 2-3mb speed....they
fix it and speed returned to contracted... just recently thesame thing happened... but this time SR said they have to investigate it...for 48 hours.
72 hours elapsed and internet speed was stilled pegged at 256 kbs... i followed up another SR told me investigations going on...and added there had been facility upgrade... and if i want i can avail of volume boost...(of course with added cost).... i declined insisting to stick to fulfill their obligation to the contract... what he did was termporarily gave me a free 50gb additional so i can use normally my internet until the problem is resolved.. another week followed and back to 256kbs again .. i called to follow up the status of my plan...and this time anothe SR told me...the plan i have is terminated already.... there has been agreement among telcos starting september alleging the 30% guaranteed speed after data cap expired is scrapped already....what the new plan is for plan 1299 is 5 mbs with 400gb allowance... i hesitated to decide yet....
my question is can globe terminated their agreement without finishing contract with subscriber any time and replace it with new plan without notice?is there an official circular globe management has on this? can any one direct me to such announcements if any as i am not aware of this? just repressing my resentment as i feel being blindsided on this move...