I recently came from Japan, and I was billed 4,500+ for my unbilled charges to compensate for data charges. I used up 120 MB of data, but only under data roaming packages. I availed of the bite sized (50MB) for two days, amounting to 299 each, 600 each day And two days od unlimited viber, 199 each, 400 each day. I have no idea why it reached that kind of amount, since I was using mainly Viber, which I was under the impression that it was unlimited.
I don't I should have been charged that much, especially since I was operating under the assumption that it would be covered by data packs. Aside from that, they have sent a message that if I would like to continue the roaming service, I would be able to by availing of the 599 pack, and it would do so by simply staying connected. If I stayed in Japan for 4 days, it should have only amounted to 2400.
There was also a day when they sent me a message wherein my charges were back to 0. So I assumed the bill worked. Obviously this needs some questioning. Can I talk to someone about this? Can I bring this up to the Globe center without being directed to the hotline? I need to show them the text messages they have been sending me as proof.
Most definitely... bring it to the Globe Center so they could address it accordingly and the best place to get results assuming you'll be patient enough to fall in line. But yes, the Globe Center would be the best place.