0 Replies Latest reply on Oct 20, 2017 3:26 AM by gprdino

    New internet connection down, 7301000 hotline does not recognize landline or account number

    gprdino

      Hi there,

       

      We just had a new broadband connection activated last Saturday, October 14. This morning the internet connection was down but the landline was working. Tried calling 7301000 but the automated voice prompt did not recognize either our landline or account number, and thus I was unable to proceed. I am also unable to add our new connection to my Globe account to view bills and check on the account status.

       

      Any help would be appreciated while I try other avenues to try and see what I can do about the problem. Thanks.