1 Reply Latest reply on Nov 3, 2017 10:37 AM by ChitoReyes

    Globe Postpaid with add-ons I did not ask to be added

    alvin577austria@gmail.com

      Hi All,

       

      I recently got my bill from globe for my postpaid account and was surprised that the amount ballooned from 800Php to 1400Php. I asked globe why is this so and they told me that there are add-ons included in my account. I did not ask for any add-ons to be added to my account. My plan is just Plan 799 with no add-ons.

       

      Does anyone here had the same problem?

       

      I am planning to file a complaint in NTC. Globe should have the recordings of my conversation with their agents, this can confirm that I did not ask for any add-ons to be included in my plan and verify that my plan is just the Data Plus Plan 799.

       

      Thanks!