1 of 1 people found this helpful
Had the exact same experience. Also availed of the same offer in September.
there is nothing wrong with the contract...
kindly note that your plan is inclusive of data, if the allowable data has
been consumed during the cut off, you will be charged on a per MB usage up
to a maximum of 1500 on top of your monthly fee if you continue on using
it. so watch out on how you use your data allocation... you can turn on
your surf alert for you to get reminded of your usage and your data will
automatically be turned off once you consumed that allowable data.
yes there are instances where globe is charging us extra, on my case, the
incorrect activation of my requested new plan, it was adjusted immediately
after getting my bill.
On Tuesday, 21 November 2017, chriswayg <[email protected]>
Esminio, if you would have read the post more carefully, you would have noticed, that this bill has nothing to do with data-usage.
The bill states clearly, that PHP 4,800.00 is being charged for Gadget Cash-out, whereas the contract states: 'Cash-out: FREE'.
The local Globe office has admitted, that this was a mistaken overbilling, which has happened with many customers who took advantage of the iPhone 6 promotion in September.
They promised to correct the bill and to send a confirmation within a week.
Let me know if you gotten the adjustment. Also have this problem but everytime I apply for bill adjustment they declined.
Yes I received the bill adjustment, as I had copies of the initial agreement to prove it.