3 Replies Latest reply on Nov 23, 2017 1:31 PM by esminio.caberto

    Globe falsely bills many customers P4800 on Zero-Cashout contract

    chriswayg

      Globe has erroneously billed us PHP 4,800.00 on a Zero-Cashout (FREE) contract two months later

       

      This was a discounted limited time offer at the local Globe store in September:

       

      notice it says: "FREE with ThePLAN..."

      iPhone Free (1 of 1).jpg

       

      In the first month they had already messed up the availed packs and overcharged by P700, now it's even worse!

       

      Here is our iPhone 6 contract:

       

      Globe Phone Adela.png

       

      Todays bill:

       

      Globe Bill 2017-11.png

       

      Watch out, because Globe has been making mistakes like this very frequently this year, and always to the detriment of the customer.

       

      What is your experience?