1 Reply Latest reply on Dec 15, 2017 10:08 AM by janperzone

    Any way to report a rude Customer Service Representative?


      A CSR just hung up on me twice earlier. I called the hotline to check on the status of my ref num. The csr said the first three letters of my ref# are not familiar then she hung up! Good Job!

      I called again and lucky me! The same csr answered, her name is Sheryl. Just after I said "Hi I would like to check the status of my ref #" SHE HUNG UP AGAIN! Worst experience I had with a csr.

      Is there any way to report this??? Globe Customer Care is getting worse!