0 Replies Latest reply on Dec 31, 2017 7:16 AM by ebenciojr

    Globe Broadband LTE 10 MBPs plan. CELL-ID query

    ebenciojr

      Hi Globe Community

       

      I'm a subscriber of Globe Broadband LTE 10 MBPs but I'm only getting an average of 1.9 Mbps download speed when my cell-id is pointing to 637621-1. Take note, I'm getting low download speed even though I haven't consumed the data storage capacity (FUP).

       

      My CELL-ID keeps on changing more than 10 times a day.

       

      Here's the scenario:

       

      0637621-1 - My average download speed is 1.9 Mbps.

      0337621-1 - My download speed reaches 10 Mbps.

       

      Problem is, my cell-id is pointing to 0637621-1 for most of the time.

       

      As per VISATECH (globe repairmen), cell-id 0637621-1 is for MIMO subscriber and they don't know why my cell-id is pointing to this node.

       

      Can anybody help me with this issue? Thanks in advance.