1 Reply Latest reply on Mar 13, 2018 10:58 AM by carlomora

    reference number missing


      I ordered online a Samsung S8 with a plan of 2499 every month. I have the tracking number, but doesn't have the reference number when I called thru their hotline they're asking for the reference number and I cant provide them any. How can I have my reference number?

        • Re: reference number missing

          Online and Hotline Sales are two different channels. For your Online orders, you will be receiving an email confirmation containing the reference number that starts with GLO-. If you're making a follow-up, please call Customer service instead and provide the given reference number via email.