1 Reply Latest reply on Jun 25, 2018 10:08 AM by carlomora

    Help me. I can't top up.


      Hi. I just want to ask, I loaded my sim to buy gems in a certain game. But after trying and trying (I restart my phone. I reset my phone. I clear the data and cache of both game and google play) but still, I can't purchase it. I picked GLOBE TELECOM, but after that, it says that "NOT ELIGIBLE" but I tried to buy some application on Google Play, it worked and I instantly refunded it because I thought that it'll work this time. Please, can you help me? I can't purchase inside a game. Can't purchase at Heroes Evolved or even Idle Heroes. Thanks. Have this problem I guess for about 2 years. Thank you.