1 Reply Latest reply on May 23, 2018 8:40 AM by yanlim

    Delayed handset delivery, why no update?

    urikandrobee

      Hi Globe,

       

      I am so fed up with your BS. I was supposed to get my handset delivered last Saturday, 1-20-2018 but no one came and no one sent any form of update as to why. I've been on the phone with several representatives to get my freakin' tracking number but no one can help me, they even DC the line while waiting for a response from your support team. I even talked to one of your supervisors and he even DC the call, all I can say is,"Wow" really? even a supervisor?

       

      I already filed a complaint with NTC and DTI about this, I have two current accounts with you guys but for Internet services only, tried to add postpaid but still getting the same crappy customer support. As consumers, are we really at your mercy? waiting for you guys to update us or do something about our concerns. Again this is not my first rodeo with your company but I really tried to be patient but again you always prove me wrong that you can be trusted.

        • Re: Delayed handset delivery, why no update?
          yanlim

          same case here... May 1 pa ako nag recontract then ang sabi May 10 delivery..tried to call Loyalty keep on telling to escalate then email courier but hanggang ngayon wala pa din... Nag call ako last Monday ang sabi ng agent dumating na daw sa warehouse nila malapit sa location ko pero till now wla pa din.. Ano nangyayari sa Globe? di cla marunong magbigay halaga sa nag rerecontract sa kanila... Nag RECONTRACT kasi nagustuhan ang serbisyo pero sinisira nyo...

          Na deliver na po ba unit ninyo urikandrobee?? mga ilang days hintay mo??