2 Replies Latest reply on Mar 1, 2018 6:43 PM by pmpunzalan



      Hi. I purchased a gcash mastercard a few months ago and filled out a form for KYC. The staff from the globe store (Robinson's tacloban city) even took a picture of me and asked for my valid ID.  The card was successfully linked to my gcash account. It's been a few months but my gcash account is still not verified. Every time I open my gcash app it says that my account needs to be verified and it gives me a link to the GCash Verification page on messenger. I sent a message and finished filling out the necessary information on the GCash Verification Page and sent my GCash mobile number again to the GCash Verification via messenger. Still no updates up until now. I cannot use my gcash mastercard because of this. I keep on receiving auto replies but still no update. Need help. Thank you. It's been almost 1 month since I tried verifying my account on your verification page and sent my mobile number through messenger.