0 Replies Latest reply on Mar 19, 2018 1:00 PM by chaddique

    Mobile Data is on H+.

    chaddique

      I am a postpaid subscriber woth Samsung Galaxy S8 phone. Since March 9, my mobile data still on H+ even on a LTE area.

       

      Already called the Customer Service and did all the troubleshooting until the last option which is to change sim card.

       

      I need a hand here since it cause too much inconvenience experiencing this.

       

      Hope someone in Globe can answer why my account only got H+ and not 4g or 4g+.

       

      Note: Please dont answer with basic troubleshooting from manually selecting networks, checking access point names, changing/transferring sim card etc. coz im done doing that