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I am a postpaid subscriber woth Samsung Galaxy S8 phone. Since March 9, my mobile data still on H+ even on a LTE area.
Already called the Customer Service and did all the troubleshooting until the last option which is to change sim card.
I need a hand here since it cause too much inconvenience experiencing this.
Hope someone in Globe can answer why my account only got H+ and not 4g or 4g+.
Note: Please dont answer with basic troubleshooting from manually selecting networks, checking access point names, changing/transferring sim card etc. coz im done doing that
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