I recently applied for Globe broadband, and globe sent me the bill to my email. I'm confuse because the bill from the email is different from the bill when I called (02) 730-1000. The bill from the email is not correct because I made a cash payment from the agent, it seems like it was not deducted from the one that was sent to my email.
Hi markvincentosea, your cash payment may not yet reflected on your current bill due to late posting. Please keep your Acknowledgement Receipt as a proof of payment and since you have validated your current balance over the Hotline, it's okay. Just wait for the next billing. Please also take note of your cut-off date, all transactions and payment made after your cut-off date will be included on the next billing cycle.