1 Reply Latest reply on Apr 6, 2018 3:13 PM by carlomora

    Globe bill confusion

    markvincentosea
    markvincentosea Apr 5, 2018 12:56 PM

      I recently applied for Globe broadband, and globe sent me the bill to my email. I'm confuse because the bill from the email is different from the bill when I called (02) 730-1000. The bill from the email is not correct because I made a cash payment from the agent, it seems like it was not deducted from the one that was sent to my email.

        • Re: Globe bill confusion
          carlomora
          carlomora Apr 6, 2018 3:13 PM (in response to markvincentosea)

          Hi markvincentosea, your cash payment may not yet reflected on your current bill due to late posting. Please keep your Acknowledgement Receipt as a proof of payment and since you have validated your current balance over the Hotline, it's okay. Just wait for the next billing. Please also take note of your cut-off date, all transactions and payment made after your cut-off date will be included on the next billing cycle.