2 Replies Latest reply on Apr 25, 2018 8:23 PM by sparkle_mermaid

    No DSL Internet and no dial tone

    sparkle_mermaid

      Hello!

      Since 6AM, I have no internet and no landline service. I already did the basic troubleshooting steps (replugging, reconnecting, swapping cables) with no luck. I don’t have a globe number so obviously I can’t contact customer service. Tried their twitter page but it takes them more than an hour to reply (They just suggested to do troubleshooting, which I did before reporting it). Any globe reps here that can help me out? Thank you!

       

      I only have the power light ON. LAN is steady if connected directly, WLAN if just wifi... no internet. No dial tone on my landline