I am currently on an old Plan 2499 10MBPS with an 80GB limit. I’ve been on this plan for years now, and I realized that Globe already offers faster service for the same price. I called the hotline to check if the 100MBPS plan for the same amount is available in my location. The agent cofirmed that it was (ang tagal pa namin nagusap so I can pinpoint my exact home location). So he processed my request, but a day later, globe sends me an SMS that the plan is not available in my area.
I went to the Globe store in Alabang, and they reconfirmed on site that the area can accomodate the plan I wanted. Another ticket was processed, but a day later same rejection note via SMS. I hope Globe can explain why they don’t want to upgrade my plan. What do I need to do to get my upgrade?