0 Replies Latest reply on May 4, 2018 7:12 PM by [email protected]

    Upgrade existing subscriptions


      I have had this account for more than 2 years. It is a 1599 bundle plan 5mbps speed with 60gb monthly allowance. Nowadays I can see that there are promos for new subscribers. 1299 for 5mpbs and 400gb allowance. And 1599 for 10mbps 500gb allowance.


      Don't you think these should be offered to the existing customers first? We haev been loyally using your plans for a long time and you go on and offer higher speed and more data to new ones?


      I believe the existing users need to be offered the promos first. I've been paying 1599 a month so my account should be updraded to 10mbps 500gb allowance without me even asking for it.