1 Reply Latest reply on May 16, 2018 12:20 PM by carlomora

    PLAN 1299

    peyanana

      I'm getting charged for calling Globe mobile number thru our landline which supposed to be free.

        • Re: PLAN 1299
          carlomora

          Hi peyanana, thank you for sharing the screenshot of your bill. Since your account has UnliG2G Service, calling all Globe/TM mobile numbers should be FREE of charge. Since 0995 and 0965 are both new Globe/TM mobile number prefixes, their system might identified it as non-Globe numbers.

           

          This matter requires account verification. Please call 211 or (02)730-1000 to request for reversal of the said charges. It will be reversed.