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Ken here and I'm very sorry to hear that. Let me check your account for you. Let's chat privately. Thanks!
Thank you. I already received an email from customer service that they had already processed the billing adjustment. I hope this time it is not declined.
After coordinating with globe, The person still keeps on calling my aunt's number to get my contact info. Afraid that it was a scam, My aunt refuse to give my number and instead get their number so I can call back.
The number who called me was already posted in this globe community telling that it was a scam.
I called them so that they would not bother my aunt and found out that they were a law firm. They asked for my personal contact number so they can call me directly.I told them that they should coordinate with globe and asked for my number since they have access on my info and be the one to give an update or feedback to their collection agencies or law firm.
After that they never called my aunt's number and hopefully it was the last.