I'm asking community first because I don't want to deal with the call wait time.
Side question: Can someone give me the Globe chat support username on Messenger?
Previous plan: LTE 1099 2M 20G with acct no 870692136 (LTE with no landline)
Upgraded to new plan on Apr 6: LTE 1299 10M 50G ALL DAY YT inclusions UNLI BB Bundle-Globe Free 24mos. with same acct no 870692136 (LTE with landline)
Already paid April and May bills for the account 870692136 (bill cut off 26th of each month)
But received a new bill for the landline with a new account number:
Account Number: 1064785123
Mobile Number: 917xxxxxx
Billing Period: 04/11/2018 - 05/10/2018
Bill Number: 2
Amount to Pay: PHP 105.00
Due Date: 05/31/2018
It says bill number 2 but this is the first time I'm receiving a bill for this account number.
I tried to <Add Account> on MyAccount.globe using the 106-- acct no but it says invalid acct no. Tried using the landline number but it sent a code and the phone, being a landline, cannot receive or send texts. I also cannot remove the simcard. Tbh, I barely use it.
I was also informed that I will only receive one consolidated bill.
Note that 870-- acct no usually send bills on the first of the month, so month of May bill will be sent on first week of June.