For followup, it will depend on what channel you have used to process the application. Is it via Hotline? via Globe Store? or via Online?
via Hotline, you may call The Sales Hotline 02-730-1010 or 211 using mobile
via Globe Store, you may visit them directly or you can also call 211.
via Online, you may use the online Order Tracking
I tried calling them, but mali yung reference number binigay nila. Hays
You can ask them to check via your name.