16 Replies Latest reply on Jul 16, 2018 6:31 PM by rgimpex

    No SUPERSURF or GOSURF in myaccount.globe.com.ph - URGENT!!!

    rgimpex

      - so how do I reload the Prepaid Wifi @ Home when I have no access to the device?  It used to be there. What the heck - GLOBE - you are really not SMART !!! How could you let that slide...

       

      It used to be there and I had no trouble operating and reloading the device from afar. But why on earth did you take that promos away?

      Are we not supposed to use the Prepaid Wifi at Home for surfing??? I am super frustrated about you incompetence.

       

      Background:  We use that service for our Condo for rent. I manage it if the tenant needs Wifi connection. I do that from Malaysia mostly.

      Now I am stuck.

      Also the GOSAKTO APP doesn't help - it sends a verification code. With no access to the SIM - I will not be able to connect the app.

      So for now I am not able to use the device and my tenant is super unhappy - and guess how I feel.

       

      PLEASE -ASAP - bring back the FULL LIST OF PROMOS we can subscribe to in your MYACCOUNT.GOLBE.COM.PH website.

      you just lost 999Peso of revenue - and that is just from 1 user.

      IT EFFECTS EVERYONE OF YOUR CUSTOMERS   - SUPER URGENT AND IMPORTANT !!!

       

      wbr

      Rainer