I'm very sorry for the inconvenience, but may I suggest you use our Globe At Home app instead?
You should be able to see a list of our promos there as well as your data consumption per promo.
thanks for your answer - but it isn't helpful at all.
I am in Malaysia with no access to the device -as mentioned in the post.
All your apps require a verification code - that I naturally can't get.
So no help at all.
To suggest a workaround is a good thing - thanks again - but it is NOT
the same as answering the questions and making the right steps.
Now I really ask you - why would someone want to take the options away
but leave other options like FB etc. there in myaccounts.globe.com.ph ??
You will agree - that doesn't make any sense at all. Or does it - then
let me know pls.. Yet - I need it back there and so do many many others
I need it mainly for the [email protected] - but also for all the other
prepaid users it is very very helpful to have that.
It is further helpful if you manage your Lola's account for instance -
or your kids - you get the gist -
IT WAS A GOOD THING AND GLOBE KILLED IT - Bad GLOBE....
And since we all agree that it was not clever to take that away - what
needs to be done to bring it back there?
Who is in charge - give me a name and number or email and I discuss with
Write a ticket to correct the mistakes done on the website.
Make a request and publish that - so people see that you do something
right. Your not answering wasn't good for you. It is public now.
Lastly: There is no reply possible in the message board - you guys
disabled that - your name your answer "correct answer" although you know
it is not.
And you shut it up by not allowing a healthy discussion. Again - BAD
GLOBE.... ha ha - honest customer service and Philippines are really not
going well together.
Your suggestion to use the App:
Maybe some apps are useful - but to be honest - nobody likes apps - our
phone storage is always full with nonsense apps. Banks for instance - I
have 11 apps for that alone.
Globe has also a lot of apps - Rewards - @home - switcher etc... Another
point is inherent security threat coming from apps.
So if it is avoidable millions of people like me try to avoid apps as
much as they can.
So please be so kind - make a report ( and let me know about that ) and
call the right guys and evangelize them - that myaccounts is the
platform to support.
IT WAS GOOD - SO MAKE IT GOOD AGAIN...
in this spirit
Thank you for the clarification and suggestion, Rainer.
I've checked our records and MyAccount should still include the promo list for your registration.
Can you share with me a screenshot of your interface where promo list should be located?
Here is all there is under surfing - just FB - could it be that you
filter the IP now and therefore I don't see what you see in the
My IP is from Malaysia
Let me know pls.
We don't usually have a selective promo for a certain IP or location with regards to MyAccount, but in order for me to forward a report about this, can you send me a screenshot of your dashboard where the promo list should be?
You can send this to me privately.
sorry took a while - I was busy.
Here is the screenshot - I only expanded the Surf section - as you can
see - only FB related promos are there.
But you notice " International Promo" - so I thought it might be the
roaming status of my main phone number - However the Device is still in
the Philippines and that is the account I try to load a promo. So rather
BTW - a friend of mine complained as well that there is no unli data
anymore? Is that so?
Thank you so much for this. I'll use this as a reference for the report I'm going to create.
With regards to this, "BTW - a friend of mine complained as well that there is no unli data
anymore? Is that so?", we still have unlimited data, like SuperSurf, but all unlimited data will be under our Fair Usage Policy. For more information about it, you may click here.
I have the same issue with Rainier and I hope this gets solved as soon as possible.
I let my grandma use a Globe Tattoo pocket Wi-Fi where she lives but I always do the registration for her via Globe Dashboard. Unfortunately, for the past months, the SuperSurf promos have been gone.
I've always made it convenient for my grandma to just turn on the pocket Wi-Fi and be able to use it always without bothering with reloading, registrations, and so forth.
Now, because the promos are gone (only FB promos and some more are left), it's been really inconvenient not only for her but for us who don't live near her place. We're thousands of miles away, a total of 7hours travel via sea and land trip (though I feel more sorry for Rainier who is living overseas). My grandma lives alone and it's our only way of communication.
I already called your Customer Service about this and they said no maintenance or any changes going on to your Dashboard but as you've heard from Rainier and I (and probably many others are experiencing the same), we're hoping that your Admin/IT department (or whoever may be in-charge) fix this asap.
Thank you for this. The screenshots are very useful. I'll send you a private message about this.
Good morning, Ken.
Is this supposed to be the number my grandma is using on the pocket Wi-Fi?
I asked a neighbor to have it registered this morning using her mobile
phone (that is, removing the SIM card from the pocket Wi-Fi and inserting
in on a mobile phone and do the *143#, which I was advised by your Customer
Service) but I hope I can do it on my own through the Dashboard as I've
On Mon, Jul 16, 2018, 11:19 kenofglobe <[email protected]>
Thank you for this information, Bianca.
I've raised a case here for investigation. Refer to this case no: 115699792. For now, may I suggest that you download Globe At Home app and try to register there?
Yes, I did download the app after reading the article posted by Rainier,
which actually became another concern. It doesn't allow me to register the
In addition, I'm not sure if it'll ask me for a validation code after
registering (as Rainier mentioned). If it does, it'll be another issue
since I don't have the SIM card and device on hand.
I attached a screenshot of the error I'm getting on the registration
On Mon, Jul 16, 2018, 14:22 kenofglobe <[email protected]>
Screenshot_20180716_143127.jpg 116.4 K
Oh, I see.
Thank you for this. Let's monitor for the case's feedback. We should receive any findings within 24 to 48 hours.
You're very much welcome!
Thanks for including me in the conversation between you and Bianca. Same
Same problem. And if you ask me - easy fix is possible.
Thanks for pushing in the Globe organization. I can't imagine that it is
a wanted restriction to prevent us from subscribing to services.
So it is one of the other things. Like finding the responsible person -
the blame game or responsibility finger pointing might go on and and and...
Having worked with Globe in the old days, I can imagine the difficulties
(We - Siemens COM - installed the first 428 Node B's for 3G at the time)