Good evening! I just wanted to ask about a "GCash Monthly Maintenance Fee" message that a friend of mine received. She is a TM Prepaid user (she's had her SIM/number for almost 2 years now), and has never used or even made a GCash account or whatnot. So, she was wondering why she has to pay for this service. Any bit of information helps; thanks in advance!
I highly suggest to ask your friend to call GCash Hotline 2882 to resolve it. GCash Maintenance Fee will be charged to the customers without any customer-initiated transaction for the past 6 months. If the account has no balance, it will be automatically closed. But since you mentioned that your friend doesn't register to GCash, it needs to be reviewed by the Gcash team.