I'm very sorry to hear that. Can you share with me your account number privately, so I can have this checked?
I have the same problem.
Reported it last july 12 and was given a repair schedule this july 31. Haha.
Called several times, and my concern was also escalated several times, pero wala, hintay pa din ako ng 31.
Seems like walang effect ang escalation.
Can you also share with me your account no?