So sorry for this experience. Will it be okay if you can share with me your account no for checking?
Thank you for replying. I called customer service on 30 July 2018 and the
customer service rep, Ram, helped me with the adjustment. I got a billing
adjustment amounting to PHP354.77, which will reflect on my next billing
statement. From my notes, the call ended at 10:27 am so it is around 10:20
am that I called CS.
I'd like to commend Ram for helping me and providing the assistance I
needed. I hope that all Globe customer service reps would be as helpful as
him. Thank you so much, Ram.
On Tue, Jul 31, 2018 at 4:10 PM, kenofglobe <
I'm very happy to know that. Just let me know if you need further assistance. Thanks!