Maybe the turning on of the SurfAlert is not successful. If you have received a SurfAlert, it indicates that you had depleted your usage already. Turning it off would not help you on accessing anything.
If you think the SurfAlert is incorrect, you should contact Globe as soon as possible next time.
For now, I don't think anyone can help you.
I might suggest to turn on your SurfAlert again and make sure it is turned on.
Thanks for the reply but that's a negative. I text "Surfalert status" it says Surfalert is ON. I text "homesuf status" It says I still have 3gb of data. I text "gosurf status" it says I still have 1 gb of data.
Update: I can now browse again with my registered promo. Unfortunately, the regular load consumed seems to be permanent.
If that's the case your account may be misaligned with the system. I suggest you contact them as soon as possible.
Thanks. No need to contact them as I already can access with the registered promo. I tried calling them before and 30 mins and I'm still waiting. Wouldn't waste time for 35 pesos. I also see in this forum that many had the same problem this morning. Maybe globe needed the funds. lol