I do apologize for this inconvenience, but the credit limit is in place to all accounts, it doesn't necessarily mean that your financial status is not enough. Yes, we can request for a credit limit increase, but as per policy from Globe, newly installed accounts must have at least 6 mos tenure in order to make changes on your account.
First, thank you for responding. I appreciate it.
Now, my perspective on the experience and your response:
- Ever wonder why President Duterte is pushing for a 3rd telcom player in the Philippines? This experience, and Globe's tone deaf response, are precisely why.
- Your response stated a position: "This is Globe's policy and everybody has to comply with it. Sorry." No recognition of the fact that it is a nonsensical policy.
- Your response never even mentioned the customer experience. 4 phone calls, many hours on the phone with Globe support? To get an answer that could have been provided in minutes? To end up being told that I don't qualify to spend more of my hard-earned cash with Globe? Is this the customer experience that Globe envisioned? Untrained, barely-competent support backed by a policy that makes no sense? I'm certain this will go a long way to promote deep customer loyalty. Back to the President's position: This behavior from Globe is symptomatic of a fundamental arrogance. The position that the customer has little choice.
The good news? The performance and stability of the Globe fiber broadband connection are excellent. The installer/technician who did the install was super.
I am subscribing Fiber Home with IP static Address, and do configured the port forwarding, why is it the ports are still closed?