1 Reply Latest reply on Aug 16, 2018 9:15 AM by Jeian

    INVALID SIM on Wireless phone

    prx

      Hello po, how do I activate my wireless phone number? Nagpa install ako ng LTE broadband last August 3 at hanggang ngayon INVALID SIM pa rin ang nakalagay sa wireless phone. Hindi ko po siya magamit. The installers told me Globe will call in 3 days pero wala namang nangyari. Hindi po ako masagot ng maayos ng agent na nilapitan ko for the installation. Wala rin pong matinong sagot ang Globe sa Messenger. Pls help me. And I also want to know how to get my Account Number. They were all being dodgy about my inquiries.

        • Re: INVALID SIM on Wireless phone
          Jeian

          Hi, You can contact www.globe.com.ph/contactus.

           

          The problem here is your SIM not aligned with your broadband account.
          Please state it the following to the agent you may going to talk.

           

          Problem: Broadband Landline not Working
          Description: SIM was not activated properly and cannot be used since the start of the installation. The user is advised to wait 3 days but it was not activated.

           

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          For the account number, You may see it on your bill.

          If you don't have a bill yet, feel free to contact them as your account number and/or anything related to it can only be disclosed to the account holder or it's representatives.