Hi, You can contact www.globe.com.ph/contactus.
The problem here is your SIM not aligned with your broadband account.
Please state it the following to the agent you may going to talk.
Problem: Broadband Landline not Working
Description: SIM was not activated properly and cannot be used since the start of the installation. The user is advised to wait 3 days but it was not activated.
For the account number, You may see it on your bill.
If you don't have a bill yet, feel free to contact them as your account number and/or anything related to it can only be disclosed to the account holder or it's representatives.