1 Reply Latest reply on Aug 29, 2018 2:50 PM by Kenneth Chan

    no internet help

    nelsantos

      na installan kami nung Aug 19 around 6 pm. then kinabukasan nawalan na nang light yung DSL at INTERNET. there's no visible red light as in wala tlga syang light. itinawag namin sa costumer service at nag pa punta sila nang tech the next day. but it ended up with a huge disappointment. hndi raw nila ma sync ulit yung DSL at nag bigay sila nang conclusion na yung DP yung may problem. at irereport daw nila dun para ayusin nang ''Kablero'' which will get fixed around 2-3 days lang kaya wag raw namin itawag sa CS. but guess what? nagtanong kami sa CS pero wala raw inireport yung tech about dun sa ''kablero'' n yun. also hndi rin kami naniwala since andaming globe broadband users dito na naka connect sa DP na yun.

       

      dinelay kami nang dinelay nang costumer service saying na power outage lng dw ang problem sa area nmin. kaya d sila nag papapunta nang tech. hanggang sa may tumawag ulit knina na sa 29 daw ulit papapunta nang tech. WTH. ang sabi 27 at may nag txt rin knina na globe at home pero minove nila ulit sa 29? are they really allowed to do that?! nag advance kami nang payment pero ni isang araw hndi namin nagamit .

       

      can someone help us with this? we're really frustrated since we need internet for our work and it's taking WAY TOO LONG just to sync our dsl line.cycle nlng ang nangyayari pupuntahan pero wala nmang aayusin or papalitan silang wire. how can one say that these techs are fixing our line when all they does is turn the modem on/off ? we don't know our account number yet. but we know our landline number.