0 Replies Latest reply on Aug 28, 2018 5:03 PM by maria_karla

    RE: Recycling Unused Mobile Number

    maria_karla

      Dear Sir,

       

       

       

      Thank you for your response to my query (dated July 15, 2018).

       

       

       

      But will you please compare and confirm the responses I received through

      Facebook messenger.

       

       

       

       

       

      Recycling Unused Mobile Number

      <https://community.globe.com.ph/message/178119#178119>

       

      This question has been Answered.

       

       

       

      Karla Maria <https://community.globe.com.ph/people/maria_karla> Jul 15,

      2018 11:45 AM

       

       

       

      Dear Globe Management,

       

       

       

      Kindly confirm if unused numbers (not used for a period of time) are being

      recycled? What is the length of time in recycling unused numbers? I would

      appreciate it much if you could response to my question as soon as

      possible. Thank you.

       

       

       

      *Correct Answer *by Kenneth Chan

      <https://community.globe.com.ph/people/kenofglobe> on Jul 16, 2018 9:54 AM

       

       

       

      *Hi, Karla. *

       

       

       

      *For the inactive numbers, they will remain inactive for a certain amount

      of time. If this number is reactivated, we make sure that anything related

      to the old number is no longer connected. As for the specified amount of

      time, we have no information about that. *

       

       

       

      I hope this helps.

       

       

       

       

       

      My question from Facebook messenger:

       

       

       

      Kindly confirm if unused numbers (not used for a period of time) are being

      recycled? What is the length of time in recycling unused numbers? I would

      appreciate it much if you could response to my question as soon as

      possible. Thank you.

       

       

       

      Response Received from Facebook messenger:

       

       

       

      *Hi, Karla. As per your concern, we don't cater recycling of number, all of

      the numbers given only on the specific sim has no record and fresh. Thanks!*

       

       

       

       

       

      Now, I am requesting you to answer my 4 questions below:

       

       

       

      1) How will you explain the terms reactivated and recycling, as per your

      GLOBE procedures or system.

       

       

       

      2) Please confirm again that you do not cater recycling of numbers? (Yes or

      No)

       

       

       

      3) Please confirm that you are reactivating or using old numbers in a

      certain amount of time? (Yes or No)

       

       

       

      4) Please confirm what is your specified amount of time before you re

      activate an old number?

       

       

       

      I would appreciate it much if you could answer my questions directly.

       

       

       

      Regards,

       

       

       

      Karla