0 Replies Latest reply on Sep 21, 2018 4:48 AM by kellyb

    How can I get my Prepaid Globe at Home to conntect to these sites?

    kellyb

      IPs in the order listed below....

       

      152.131.100.225

      204.138.240.105

      152.132.104.179

      152.130.100.160

       

       

      https://www.vets.gov 

      https://sso.unionbank.com/obc/forms/login.fcc

      https://www.ebenefits.va.gov

      https://www.myhealth.va.gov

       

      There is a DNS server issue with Globe at Home PREPAID units using

      IP4 DNS 192.188.254.100 to 200

       

      Globe at HOME units have individual IP's like 100.65.40.169 and use these DNS servers:

      IP4 112.198.126.116 and 112.198115.84

       

      Note to community...Problem has existed since my unit came out of the box 13 Aug 18 but was first reported 15 Aug 18 with no resolution to date via Ref numbers 116272717, 116277114 and 116282920.  TECH's please use a PREPAID unit when troubleshooting!!!!

       

      The above sites will connect using TATTOO pocket WiFi and Globe at Home POSTPAID.

      They will NOT connect with Globe at home prepaid...

       

      Kelly Brown

       

      Message was edited by: Kelly Brown