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There is a support team that handles your requests online. If you may you can either apply on the phone at 02-730-1010.
If you have ordered through tele-sales. You can follow up on call too but it still takes longer than applying on a Globe Store or a Globe Agent in your area.
I already called that number you posted twice and they weren't helpful. That experience has soured me for now hence I requested to have that online application cancelled.
Either the support team is understaffed, or has a huge backlog of requests to fulfill, or both. In any case, they should not give a SLA of 24-48 hours for feedback if they will not be even able to meet that. I read some other posts here and they echo the same sentiment. It just makes them and Globe look bad.
I'm just going to a Globe store in person and apply there, hoping it'll be a LOT better.
As per experience, they don't call when they say 24-48 hours SLA time. Most of the time, I am the one calling them when I recieved a text message that says my request has been processed or smth within the week.
kenofglobe, is it interesting that Globe still can't fulfill SLA and provide feedback properly?
Here's an update on my application.
Personally went to Globe at SM on 9/25. Got surveyed on 9/26. Internet installed on 9/28.
Meanwhile, STILL NO FEEDBACK on my online application. Bahala na kayo dyan Globe. Basta I've done my part and told the CSR to cancel that one.
Don't you dare double charge me.