2 Replies Latest reply on Oct 2, 2018 10:15 AM by Kenneth Chan

    Excess SMS Usage

    junsqua

      Hi there.

       

      Can anyone explain this to me before I call the Customer Service of Globe because frankly, they're not much of a help most of the time.

       

      I availed Plan 1799 which includes unli text to ALL NETWORK. how come I have an excess SMS usage bill? upon checking my inbox messages and  threads, I never SENT nor received an MMS to/from anyone. Please refer to the attached bill.

      sms.PNG

      yes. P23.69 lang yan but even if piso lang ang "excess usage ko sa SMS" NEVER ako magiging willing na magbayad nyan unless may valid reasons sila. and who knows, baka monthly may ganyan na pala silang modus?

       

      PLEASE help me. kenofglobecarlomora