I'm so sorry to hear that. Have you contacted your local authorities?
Hi Ken. No, I haven't reported it to local authorities but I called Globe
hotline and they said the modem cant be replaced or located since they
don't have available data. Since I confirmed it stolen, I monitored its
comsumption using my phone app, the modem is being used. Hotline said I can
have my sim replaced, I just have to present an affidavit. Also, I didn't
secure an affidavit since I see it's not practical to spend for attorney's
fee when I can just buy a new sim for just a small amout. If Globe can
assure me to replace my modem or locate the original, I'd be happy to
submit the required documents. Other than that, I don't want to exert so
much effort if I dont get services in return.
On Oct 8, 2018 10:19 AM, "kenofglobe" <[email protected]>
So sorry, Med, but yes. We cannot have it replaced.
Thanks for confirming that. Then I would like to raise this as a feedback
and/or complaint to Globe's Management so you will have additional security
measures with your devices. I acknowledge the fact that it's not your fault
the modem got stolen. I would like for you to understand that it's not my
fault as well. My sliding door's lock was broken by somebody which is how
they had access to my house, including the modem.
I understand if a Globe customer with a handset can block the IMEI of a
device, then I would like to urge you to place the same/similar security
measure to your modem. I understand there is already an app in place. Maybe
we can have an option to block the device from the app. I would like for
someone to contact me regarding this through my mobile at 09151980248
anytime after 4PM. I don't mean to be a hard customer, but your customer
service response of "No, I can't do anything for you" is unacceptable, and
so is the fact that I spent Php 2,000 and will have to spend another Php
2,000 hard-earned money for a circumstance I did not intend to happen. I
would like to reach a compromise of some sort. May I also have a complaint
reference please? Thanks.
On Tue, Oct 9, 2018, 09:09 kenofglobe <[email protected]>
Good day. May I follow up on this?