Hi! I've been using TM sim ever since my first phone up to now. What I like the most in this sim is it's easy to register on ever promos you give and especially it's signal. It's so fast and I'm always on reach whenever I go. But this time is different. Because of my change in location, your signal is out of reach and I can't use my load promo until I realized that it's already expired. I already change my sim to LTE in desperation that it will help my sim a little bit faster but it didn't. It's always like that and it's making me frustrated. I hope you could help me with this because I really like your network and I want to stay loyal. Thank you.
Sorry bout that. Try some basic trouble shooting. If all else fails, try contacting the customer service about this. They maybe able to help with checking your location if there are any system problem.