I can't redeem on globe rewards for so long. I think it was some months starting from May, I think. Why is it like that? If it is a system upgrade or some bug, it is not normal to be finish or unresolve for too long. I've tried different rewards but it is not working. Even using the globe rewards app didn't do any good. Hope its not the end of this service.
Sorry about that. The Globe rewards is still up and working. You said you already tried using the app. How about using *143#? You must have atleast 1php load balance to redeem a reward. If all else fails, you may contact Globe customer service or Gie of Globe thru FB messenger. They can surely check if there's any problem and help you out.