Can you share screenshots on this?
This was also my problem. Whenever I watched on Youtube and netflix, it wasnt deducting on my gowatch data allocation. Instead, it consumes on my open data allocation. I already tried calling the customer service and they would just tell you that only BASIC and STANDARD subscription on Netflix and 480 and below video quality on Youtube is applicable on gowatch data allocation. I was on a basic subscription on netflix and 340 and below video quality on youtube and yet it consumes my open data. I found out that, you have to consume first all the open data allocation, and if you did and watch on gowatch video streaming app then that's the time it will deduct mb's on gowatch data allocation. Globe has been scamming us!