0 Replies Latest reply on Dec 7, 2018 3:35 PM by jessafajardo

    No prior notice for "update"

    jessafajardo

      Yesterday around 8 or 9 am bigla nalang nawala internet connection ko. Btw, i'm using globe at home dsl plan. I didn't mind at first assuming internet connection  will  resume after restarting modem. Few hours went by pero wala pa ring connection. No dial tone din ang telephone. Found 211 hotline number at the back of the modem so decided to call customer service. First call ang sabi may naputol na mga cable kaya nagkaproblem sa connection but TAT for fixing it will be Dec. 6, 2018 at 3:30 pm. Call was even transferred to Supervisor telling same thing. I waited but then 3:30 pm passed same pa rin issue. Called customer service for the 2nd time. Sabi will call escalation team about the issue then call was placed on hold. Unfortunately na pindot ko end call nang di sinasadya. So tumawag ako ulit sa kanila. 3rd agent nakausap ko sabi sa akin they are doing some "upgrade" kaya na wala ang internet connection. May take a day, weeks or a month to fix daw. So sino sa kanila nag provide namg tamang info? Malamang yung last kong nakausap kasi hanggang ngayon wala pa rin akong internet connection. Sana naman you could have notified your customers about such thing kasi nagbabayad kami nang maayos. Im very annoyed about it.