I have this same kind of issue. I can use Messenger and FB on my mobile phone, but I could barely browse on the web browser. I can visit google but it takes a minute to load the search engine site.
A pop up comes up from broadbandstatus3.globe.com.ph and when the page loads, it shows the error "Oops, something went wrong. Please turn off your modem for 5 minutes and start it again.." something like that. I did this but nothing happened. I can't see anything on the pop up window.
I called customer service twice, advised me that I have sufficient data (only used 100GB of our 400GB allowance) and our account status is good. They further advised to block it from the browser but it's not coming from the browser. Also it appears that I'm being redirected to that page and can't do anything about it. The CS representatives advised they have refreshed our internet connection, advising me to turn the modem off for them to refresh it, then turn it on, but it still appears.
This has been a pain as I'm working at home and now I'm at a computer shop costing me more just to be able to continue working.
Globe should have this kind of issue removed. Whatever it is, it should not force us to be redirected to that page. We have emails and mobile numbers, they should just notify us there and stop this non-sense.
Representatives should also have the knowledge to help us. Because they sounded like they do not know anything about it nor how to resolve it. One rep even scheduled a technician to visit us.
Please Globe or any representative respond and help us!
My Internet connection seemed to return to normal sometime late during the evening of Dec 26th, and since then it has been behaving normally. I attempted to call Globe when I noticed that my account was working normally again, but when I called the representative I spoke with said that their system was down, and that they could not provide me with any information.
So, although my connection is back to normal, I don't have an explanation as to why it is now working, or what caused it to misbehave in the first place. It would be nice to know what caused this problem so that this type of situation can possibly be avoided in the future. However, as of yet, I've had absolutely no input from Globe regarding this matter.
I'm no Information Technology expert, but I'm wondering if this situation might possibly be related the Huawei brand modem Globe installed at my house?
May I ask if is this still the case?
I have not experienced the above problem since approximately Dec, 26th. However, can you kindly advise what caused this problem to occur in the first place, so that I may avoid it in the future?