1 Reply Latest reply on May 30, 2013 10:29 AM by WILLfindways

    Reference number

    Cecille_marie
      I recently made a complaint through talk2globe twitter agents about a wrong entry in my account in which a globe agent who handled my application made. They gave me a refernce number and said i should keep it. What do i do next after that? They haven't replied to my other questions after that. How can i monitor the progress of my complaint and what would i do wirh the reference no they gave me? Thanks in advance.
        • Re: Reference number
          WILLfindways

          Hello, Cecille_Marie.

           

          You may follow up your concern via @talk2Globe or via 211 or you may visit any Globe Store. 

          The reference number is for easy tracking of your concern.

           

          For your other questions, you may call the hotline. Or you may ask them here in the Globe Community.

           

          @talk2Globe team really cannot respond to every tweets at this time.