I started using globe postpaid last November 2012 via My SuperPlan 499 (free bb phone). However, since most of my contacts are globe subscribers, I asked a globe agent to find an upgrade which suits my need. He offered me the zero out plan 599 and told me that I will be charge for a pre-termination fee since it is a change of plan, and additional admin fee of 500 on my next billing. I just wonder if it is a change of plan, since I asked for an upgrade with the same phone that I have. My worries will be the admin charges as well as pre-termination charges. The agent who processed my request told me that I will be charged of 550 (pre-term fee) on top of 599 and the prorated consumables of my previous plan. the request was processed 9 days prior to my cut-off on 9 May 2013. That's why I'm a bit eager to get my billing statement for May so I can discuss it with the globe agent. Unfortunately, due to changes in the system of Globe, such billing statement is still not available.
upgrading of plan is possible and free of charge contrary to the information that the agent provided.
you can file bill dispute later-on once you had the hard/soft copy of your bill, no worries if they found out that your claim is valid they will make neccessary adjustments on your account which will be reflected on your next billing statement.